Privacy Rights & Data Requests
Effective date: September 15, 2025
This page explains how U.S. users of Avaplicity can submit privacy requests (e.g., access, deletion, correction, portability) and how we verify and process those requests. It is incorporated by reference into our Privacy Policy.
Scope
This page covers our Website and iOS app for individual consumers in the United States who are 18 or older. For how we collect, use, and share information (including voice, transcripts, push tokens, and diagnostics), see our Privacy Policy and current Subprocessors. We do not sell or share personal information as those terms are defined under U.S. state privacy laws; if this changes, we will update this page and our Privacy Policy. We may honor Global Privacy Control (GPC) signals on the Website where required by law.
Your rights (summary)
- •Access / Know: Receive a report describing the categories and specific pieces of personal information we maintain about you.
- •Portability: Receive certain information in a portable, machine-readable format.
- •Correction: Request that we correct inaccurate personal information we maintain about you.
- •Deletion: Request deletion of your personal information, subject to legal and operational exceptions.
- •Opt-outs (as applicable): Opt out of "sale" or "sharing" for cross-context advertising and certain profiling. Note: we do not sell or share personal information and we do not use interest-based advertising cookies at this time.
- •Non-discrimination: We will not discriminate against you for exercising your privacy rights.
Some rights vary by state. We process requests consistent with applicable U.S. state privacy laws.
How to submit a request
Email privacy@avaplicity.com from the email address associated with your Avaplicity account using one of the following subject lines:
- •
Data Request: Access (or Know) - •
Data Request: Portability - •
Data Request: Correction - •
Data Request: Deletion
Include: your full name, the email tied to your account, and a brief description of your request. If you are acting as an authorized agent (see below), include proof of authorization.
We currently accept requests via email (no phone support). If we add an in-app request flow, we'll link it here.
Verification
We must reasonably verify that you are the account holder (or their authorized agent) before fulfilling a request. We typically verify by confirming control of the account email and, where appropriate, asking you to sign in to the app or reply from the registered address. If we need more information to verify, we will contact you. We will not require more data than necessary for verification.
Authorized agents (California and similar laws)
If you submit a request through an agent, we may require: (a) a signed, clear authorization from you; and (b) separate verification that you made the request (or that the agent holds a valid power of attorney). We may reject requests where authorization or identity cannot be verified.
Response timelines
- •Initial response: We strive to acknowledge receipt promptly.
- •Fulfillment: We aim to respond within 45 days of receiving a verifiable request. If reasonably necessary, we may extend once by up to 45 additional days and will inform you of the reason for the extension.
- •Frequency: For certain requests (e.g., "access/know"), we may provide information up to twice in a 12-month period.
If we deny your request (in whole or in part), we will explain why and how to appeal.
Appeals (Virginia, Colorado, and similar)
If we deny your request, you may appeal by emailing privacy@avaplicity.com with the subject line "Appeal: Privacy Request" and a brief explanation. We will review and respond within the time required by applicable law, and we will provide further recourse information if we deny the appeal.
What you can expect to receive
- •Access/Portability: A description of the categories of data we maintain about you and, where feasible, a copy of specific pieces of information (e.g., account profile, conversation transcripts, device/app identifiers, product-interaction diagnostics) in a commonly used format.
- •Correction: We will correct inaccurate personal information in our systems (and instruct our processors to do the same) where feasible.
- •Deletion: We will delete personal information we maintain about you, subject to lawful exceptions (e.g., to defend legal claims, detect security incidents, or comply with records obligations). Deletion may include de-identification where direct deletion is not feasible.
Some operational logs and security records may be retained for short periods to ensure reliability and safety. See Data Retention in our Privacy Policy.
Limits & exceptions
We may deny or limit a request, for example, if we cannot verify your identity, if fulfilling it would adversely affect others' rights, if legal obligations require retention, or if an exception applies under state law. We do not provide copies of model weights or internal security logs.