Avaplicity Privacy Policy

Scope

This Policy applies to information collected through Avaplicity's phone-first services, website, call-request flows, optional web or iOS surfaces, and email, text, phone, or other electronic communications with you. It does not apply to third-party websites, apps, or services that do not link to this Policy.

U.S. only: The Services are intended for use in the United States. If you access them from outside the U.S., you understand your information will be processed in the United States.

At a Glance

• •We collect: (i) information you provide (e.g., phone number, name, call-request details, voice/text conversations, preferences), (ii) device, usage, and telephony information (e.g., cookies, diagnostics, call timestamps, call status), and (iii) information from service providers you authorize or we use to operate the Services.
• •We use data to operate phone-first calls, generate notes and one clear next step, maintain structured execution context, improve reliability and safety, and communicate with you.
• •We share information with service providers that help us run the Services. No sale or sharing: we do not sell or share your personal information as those terms are defined by U.S. state privacy laws.
• •We use cookies for essential site functionality and analytics; we do not use interest-based advertising cookies on the Website at this time.
• •You control cookies, marketing emails, and in-app permissions; you may have rights to access, delete, or correct your data depending on where you live.

Information We Collect

1) Information You Provide

• •Account & Contact. Name, email, phone number, authentication identifiers (if used), and communication preferences.
• •Call-request and contact data. Phone number, name, timezone, consent/request records, and follow-up preferences you provide.
• •Conversations & Content. Call audio, recordings, transcripts, notes, text messages, goals, next steps, structured execution context, feedback, and other content you submit or create through the Services, where retained.
• •Integrations (optional). If you connect Apple Calendar or Reminders, we may access event titles, times, reminders, lists, and related metadata to power features you request.
• •Support & Surveys. Messages you send us, bug reports, or survey responses.
• •Payments (future paid plans). If paid subscriptions become available through Apple or another payment provider, we may receive purchase tokens, receipts, entitlement status, and related billing metadata, but not your full payment card details.

2) Information Collected Automatically

• •Device/Usage. IP address, device and OS, app version, browser type, pages/screens viewed, referring pages, timestamps, and similar usage data.
• •Cookies & Similar Tech (Website). Cookies, local storage, pixels, and web beacons for core functionality and analytics. See Cookies & Analytics.
• •Telephony Metadata. Call timestamps, duration, routing and callback events, call status, carrier/network diagnostics, and telephony-provider identifiers.
• •Push Token (optional app feature). A device push token to deliver notifications you request.
• •Approximate Location. If enabled by your device or inferred from IP, to support timezone, localization, and diagnostics.

3) Information from Service Providers & Partners

We may receive limited data from telephony, analytics, diagnostics, customer support, authentication, AI, and hosting providers (e.g., call lifecycle events, service metrics, log events) to operate and secure the Services.

How We Use Information

• •Provide and improve the Services. Operate phone-first calls, process audio, generate notes, create structured execution context, produce one clear next step, send service communications, and support new features.
• •Communicate with you. Service messages, account notices, onboarding and support, and (if you opt in) marketing communications.
• •Analytics & Performance. Measure usage, troubleshoot, monitor availability and security, and develop new capabilities.
• •Compliance & Protection. Detect and prevent fraud/abuse, enforce terms, and comply with law.

AI-Specific Disclosures

• •Processing. We use third-party AI model, telephony, and speech technologies to support live calls, process audio, generate responses, generate notes, and help produce the next clear step. We instruct providers to process your content only to deliver the Services and, where available, to disable use of your content for provider training or profiling. Some providers may retain limited logs for security/abuse prevention.
• •Audio, transcripts, and structured context. We may use audio and transcripts to run calls, generate notes, and create structured execution context. Where feasible, durable product memory is stored as structured execution context rather than full conversation history.
• •No medical or legal advice. Avaplicity is not a healthcare or law firm service and is not a HIPAA-covered entity. Do not submit protected health information (PHI).

How We Share Information

• •Service Providers (Processors). Hosting/infrastructure, telephony providers, analytics and observability, customer support, messaging and notifications, authentication, and AI inference providers. They may access personal information only to perform services for us and are bound by confidentiality obligations.
• •Enterprise/Partner Programs (if applicable). If you access the Services through an enterprise, beta, or partner program, we may provide limited usage or onboarding information to that organization as described at enrollment.
• •Legal, Safety, and Rights. To comply with law or protect rights, safety, and security.
• •Business Transfers. In connection with a merger, financing, acquisition, reorganization, or sale of assets.
• •Aggregated/De-identified Data. We may share aggregated or de-identified information that does not identify you.

No sale or sharing. We do not sell or share your personal information as those terms are defined under U.S. state privacy laws.

We maintain a current list of key service providers ("subprocessors") and their purposes here: /legal/subprocessors.

Cookies & Analytics (Website)

We use cookies and similar technologies to operate the Website and understand usage. We do not use interest-based advertising cookies on the Website at this time. You can control cookies via your browser settings. Disabling certain cookies may impact site functionality.

• •Analytics. We use analytics tools to understand how the website and optional app surfaces are used and to improve performance.

Your Choices

• •Optional app permissions. If app surfaces are available to you, control microphone, notifications, calendar, and reminders access via your device settings.
• •Call consent. You can revoke consent for Avaplicity calls by emailing privacy@avaplicity.com.
• •Marketing Emails. Click "unsubscribe" in our emails or contact us as described below.
• •Cookies. Use your browser controls to block or delete cookies.
• •Optional push notifications. If app notifications are available to you, you can disable them in your device or app settings; disabling may affect reminders and workday check-ins.

Your U.S. State Privacy Rights

Depending on your state (e.g., CA, CO, CT, UT, VA), you may have rights to: (i) access/know, (ii) correct, (iii) delete, (iv) receive a portable copy, and (v) opt out of certain processing. We do not sell or share personal information, and we do not engage in automated decision-making that produces legal or similarly significant effects.

Submitting requests & verification

To exercise your rights, email privacy@avaplicity.com and describe your request. You may use the email associated with your account or provide the phone number you used with Avaplicity and enough information for us to verify you. We may verify control of a registered email address, send a code to a registered phone number, arrange a callback, or ask you to use an available in-product verification step.

Appeals

If we deny your privacy request, you may appeal by emailing privacy@avaplicity.com with the subject line "Appeal: Privacy Request" and explaining the basis for your appeal. We will review and respond within the time required by applicable law.

Security

We employ administrative, technical, and physical safeguards designed to protect personal information appropriate to its nature and the risks of processing. No security practice is perfect, and we cannot guarantee absolute security.

Data Retention

• •Structured execution context: retained to support ongoing early-access calls, next-step continuity, and product reliability until no longer reasonably necessary or until deletion applies.
• •Call audio, recordings, transcripts, and notes: retained where enabled for call operation, notes, quality, safety, and reliability, then deleted or de-identified when no longer reasonably necessary for those purposes.
• •Consent, fraud-prevention, and telephony-compliance records: may be retained for longer periods where reasonably necessary or legally required.
• •Diagnostics/analytics logs: retained for shorter operational periods to ensure performance and security.
• •Push tokens: retained while you have notifications enabled or until replaced or reset.

Children

The Services are not intended for or directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it.

Do Not Track

Some browsers include a "Do Not Track" (DNT) signal. Because there is no industry standard for DNT, we do not respond to DNT. We may honor Global Privacy Control (GPC) signals on the Website where required by law.

Storage in the United States

All information you provide to us will be stored and processed in the United States. If you access the Services from outside the United States, you understand your information may be transferred to, stored in, and processed in the United States.

Changes to This Policy

We may update this Policy from time to time. We will post the updated date at the top, and if changes are material, we will provide additional notice (e.g., in-App or by email).

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